Delivery Information

 We sell a lot of products of different shapes and sizes, going to all four corners of the globe. Here's a guide to the delivery options for different items to different territories.

Pricing

Below we have given estimated pricing however all pricing is based on weight and will differ from order to order. Any shipping overages paid will be refunded if required. 

*PLEASE NOTE - Pricing includes postage, packaging and VAT. 

UK Shipping

All smaller items - digitally-printed cards and handmade cards - are sent as standard using Royal Mail 2nd Class postage, which includes a 3-day delivery aim.*

This can be upgraded in the cart to:

  • 1st Class Shipping (1-day delivery aim)*
  • Tracked 48 (a tracked 48 hour service)*
  • Special Delivery by 1pm (a tracked next day delivery service by 1pm)**

*Estimated delivery aim - not guaranteed

**Orders must be placed by 12pm the day before. Not a guaranteed service

Wedding invitation samples have 2nd class postage already included in the cost but again can be upgraded to the options above if required.

Larger orders - such as for full sets of invitations - are typically sent using a courier service. We use a variety of tracked courier services and always provide a tracking code when marking your order as complete in our system.

If you're local to Worcester you can also select a local pick-up.

If ordering large signage then as printing is outsourced this will be sent directly to you by the couriers used by our printing partners. When this is the case we will use your contact details (email and phone) and provide this so that you can get direct updates from the courier.

Where you have ordered large signage with smaller items, it's often the case that your order will come in two consignments - one from us, and one from our printing partners.

Delivery Address

We have an automatic link between our website platform and both Royal Mail and our couriers; this automatically populates address information when it comes to labelling up your order. With this in mind it's important that your address details are correct when you place your order, as this often can't be changed when it comes to shipping.

Overages

When buying multiple types of products, or multiple items, at the same time it's possible for shipping to be overcharged. Whilst we've tried hard to tweak shipping settings behind the scenes, it can get a little complex and isn't 100% perfect. For the sake of assurance if we feel the shipping fee you've paid is too much, you will be refunded the difference.

Delays

Sadly not all consignments go to plan and there can be delays that are outside of our control; so whilst we can control how quickly an item is made and leaves us, we can't control how quickly our delivery partners will get the item to you - this does mean that we're not responsible for meeting deadlines if you have them. Royal Mail define an item that is lost as not having been delivered within 10 working days of the original delivery aim.

Time-to-ship

From cards to save the dates, samples, invitations and stationery, literally everything we sell is entirely made to order and nothing is pre-made on the shelf ready to send.

So it's important to note the timescales noted on each product which denotes how long it could take an order to be ready for dispatch - put simply, a milestone boxed birthday card will not be with you tomorrow if you order first class, as it needs to be made first. With this in mind we would simply advise to order in plenty of time to avoid disappointment.