Elle Bee Terms & Conditions
Wedding Stationery Terms & Conditions
Please take time to read through the following Wedding Stationery Terms and Conditions. All stationery orders are provided on the basis that a customer has read, understood and accepted the following terms.
If any of the following require clarification, please contact us either by email at firstname.lastname@example.org, or by using the contact form here.
“Handmade Wedding Stationery” – refers to the creation of stationery items using entirely handmade means; cardstock, material and paper cut and fixed by hand, ribbon cut, tied and fashioned by hand, embellishments fixed by hand.
“Printed Wedding Stationery” – refers to stationery items that are designed using professional software, and sent to a professional printing company for completion.
“Added Extras” – refers to additional, non-stationery items such as favours and confetti pouches.
“Invitations” - will refer to invitation cards, pocketfolds, RSVPs, Information cards, belly bands and envelopes.
“Day / Reception Stationery” - covers the making and / or supply of Table Plans, Table Numbers, Place Cards, Order of Service booklets and Menu Cards
Handmade Wedding Stationery
Minimum Order Quantities
We have a minimum order quantity of 5 items that apply to the following:
- Save the Dates
- Order of Service
- Table Menus
- Place Cards
- Thank You Cards
For orders between 5-19 items, a premium price will apply. Standard pricing applies for 20+ items being ordered.
Production Process & Discrepancies
All items of handmade stationery from us are completely handmade, including but not limited to the cutting of cardstock by hand, tying and folding of ribbons, fixing of embellishments and layering of cardstock. Given the handmade nature of all items, minor discrepancies between items, samples and between the item you receive and what you see on screen are to be expected.
These discrepancies are more likely when ordering Kraft-based items due to the way the cardstock is manufactured. As a result you will notice shade differences between each item. Please note this is not a fault with the item and is specific to this type of material.
Moreover, customisable options such as satin ribbon, glitter paper, pebble paper, pearlescent cardstock, ribbon flowers and paper flowers have been presented on this website as close to the finished and physical item as possible. However these items may appear differently in person compared to on-screen, and are also subject to discrepancies viewing on different devices. With this in mind we strongly recommend that customers who require a customised colour scheme to the standard scheme pictured order a customised sample first.
Elle Bee can not be held responsible for any perceived colour discrepancies when a full order is received by the client.
Short Notice Orders
It's highly unlikely that we would be able to accommodate a handmade stationery order on a "short-term" basis. We would absolutely recommend contacting us before committing to an order and, in the event that your request is for a date that we cannot accommodate, then we will not accept the order. Please note that for handmade orders we can be booked up a year in advance and as such our availability is determined by the orders that we have already committed to.
All of our handmade collections that come with ribbon are available in two different formats; with embellishment or without. Please note that if you opt for the item to be without an embellishment, the items you will receive will have a 15mm ribbon in a Dior-style bow whereas with an embellishment the items will come with a 35mm gathered ribbon.
Ordering & Payments / Save The Dates & Invitations
We typically work on the basis of allocating time to work on your handmade stationery order. In order to book in this time so it can’t be taken by someone else, we provide the option of either payment in full, or an initial 50% deposit. In the event of paying by deposit the balance will be payable no later than eight weeks before production is due to start. Payment in full is required for any rush orders where production is required within the next eight weeks.
Commencement of your order and acquisition of materials will not begin until your order has been paid for in full.
Once payment of either a deposit or the full amount has been made you will be allocated a production slot and this will be confirmed with you via email. We would advise any couples to check on our availability before processing payment, as production slots are often booked up months in advance.
Payments are accepted via BACS.
Ordering & Payments / Day Stationery
For couples that are ordering Day Stationery from us in isolation, the process as outlined above for Save The Dates & Invitations applies.
However, for customers that are looking to order Invitations and Day Stationery at the same time, the following terms and guidelines apply. As per the Save The Dates & Invitations section above, a production slot needs to be allocated; however this is more time-sensitive than invitations as Day Stationery needs to be completed and sent between the receipt of RSVPs and the wedding date.
In a lot of instances this can be a very short period of time and therefore it is vital that you agree to the following.
Upon ordering your Invitations a 50% non-refundable deposit is required, based upon the estimated requirements and quantities for Day Stationery. In the event that you wish to cancel your Day Stationery order, this 50% deposit will not be subject to refunds due to the previous allocation of a production slot which likely cannot now be filled.
At the time of being allocated a production slot for your Invitations, if you have paid the 50% deposit for your Day Stationery, you will also be allocated a production slot for this. The production slot is secured by your 50% deposit, the final balance is payable eight weeks before your allocated production slot. An automated email will be sent to you on the day this remaining balance is due. Failure to pay this balance will result in a further reminder being sent two days later. If no payment is received by the second reminder, your slot will be cancelled and your deposit will remain the property of Elle Bee and no refunds will be given.
In the event of quantities being adjusted after receipt of RSVPs, the remaining balance will be adjusted but not below the original 50% deposit. Please note that once the final balance is paid, quantities of items cannot be amended.
Payments are accepted via BACS.
Lead times are dictated simply by the items that are being handmade, their complexity and quantities. Typically, 25-30 items (Save The Dates / Invitations / Day Stationery (aside from Table Plans and Place Cards / Thank You Cards) can be made per week. Please check this with us before placing your order.
Our handmade collections each have a dedicated listing within the website where a sample can be purchased. Samples are only available on a non-customised basis. Lead times on handmade samples are between 2-3 weeks.
If a cancellation is required, all money paid to-date will remain the property of Elle Bee, as will any materials ordered or created.
Printed Wedding Stationery
Ordering & Payments
Our Printed Wedding Stationery collections are able to be fully ordered via the website and, as such, payment is accepted by Credit / Debit Card, or by PayPal. For more bespoke requirements - such as custom quantities - payment can be made on the basis of a quotation by BACS.
Unlike Handmade Wedding Stationery, no production slot is allocated as couples are served purely on a first-come, first-served basis.
Typically it will take between 1-3 weeks for a printed wedding stationery order to be completed from the point of order. This lead time is highly dependent upon the completion of the proofing process in good time. Upon the completion of the proofing process, all print files are created and sent to our printing partners who, typically, dispatch items to us within 3-4 days.
All items - unless for a short notice order - are sent to us first for the sake of quality control and checking. If we are not happy with the quality of the print, a re-print is requested and we will inform you of the additional lead time.
Short Notice Orders
Printed wedding stationery is ideal for couples who require items quickly, however; please be aware that should your late-notice order require us to send items printed directly to you, and not come to us first for quality approval, we reserve the right to refuse to replace these items free of charge should there be any issue with the print quality. This also extends to not issuing a refund if there is not enough time to rectify the problem. By placing a short-notice order with us you agree to defer the quality checking process and therefore Elle Bee is not liable for any refund and/or replacement of misprinted items sent directly to you due to time limitations.
We classify short-notice orders as those that are required in 14 days or less. We reserve the right to refuse orders on the basis of timescales that are perceived to be too short.
For Printed Wedding Stationery, if your order has yet to be sent to our printers, then a refund of 50% of the total paid will be possible. If, however, the order has already been printed and due to the custom nature of the items, no refund will be possible in the unfortunate event of a cancellation.
Our Printed collections offer samples in the form of an invitation card only, for the assessment of print and material quality. No other items from these collections are available as samples.
Additionally a single "digital" sample in the form of a mock-up is available for a bespoke representation of that design in a customer's chosen colour scheme. Please note these digital samples will not be sent containing personal details but using standardised information.
General Terms & Conditions
Elle Bee offers local couples the ability to have a consultation to discuss requirements and to see our work. Due to the nature of our work all consultations are done at our premises; we do not travel to peoples homes. These are a bookable service and are only available on Saturday and Sundays, with time slots of 9.00 am, 10.00 am or 11.00 am. Each consultation is 1 hour only, so please make sure you bring any information or details you think might be relevant.
Before work starts on your order you will be sent a proof of the item(s) by email and we will arrange 2 further rounds of proofs for you free of charge - a round of proofing applies to both content and colour. If more than 2 rounds of proofs are required, each additional set will be charged at £5.00 per round. This is non-refundable and payment is required before any additional proofs are created and sent. It’s imperative that you check over your proof(s) carefully for any errors, as we cannot be held responsible for the incorrect spelling of any information, guest names, etc.
The signing off of proofs takes place via a website link and form; this is a mandatory requirement of the proofing process and no production or printing will commence until this process has been followed. Failure to do so in due time can result in your order not being completed and subsequent monies paid will not be refunded.
If, in unfortunate circumstances your stationery are found to have errors on them once received, Elle Bee will not take responsibility for providing replacements, unless these are paid for again in full and we have the capacity to fulfill a replacement order. If proofs are signed off with spelling and grammatical errors on them, it is the responsibility of the customer to arrange replacements. Under no circumstances will Elle Bee provide replacements free of charge if errors are found once proofs have been signed. We will also not "repair" or "retro-fit" your order. If proofs have been signed off with errors on them, your order will need to be made from scratch, which will require a complete payment of the order in full again. It is imperative that you therefore check and double check your proofs; there are NO exceptions.
Proofing will also not be completed unless information is provided electronically.
Once proofs have been signed off, they are sent immediately to print to make sure all materials and items are ready for your production slot if handmade, or ready for postage if printed. If, for any reason, you feel details for your stationery might change after this please do not sign off your proofs until you are sure no details will be changing. However please be aware in signing off proofs can result in your order being cancelled.
If any details do change once proofs are signed and are printed, payment in full will be required again for replacement of the items. Once printed, proofs cannot be changed, and any subsequent changes will be charged for.
In the case of handmade stationery orders, you will be given a deadline date by which point all information for your item(s) must be received by us. Failure to do so can result in the non-completion of your order and / or re-allocation of your production slot. In this event, no monies will be refunded.
We recommend to all couples, especially in the case of Invitations, that overages are built into the initial order of at least 5%. This recommendation is due to potential errors in addressing invitations or from the extension of the guest list from the initial point of order.
Please note that for differing reasons, both our handmade and printed collections are not able to support additional low-quantity overages following the completion of an order. For handmade orders, due to our production slot model and availability calendar, any overages above and beyond what has already been agreed will not be able to fit into our production schedule.
For printed orders, the bulk of the cost is in the initial print run and therefore any small quantities are cost-prohibitive and therefore cannot be provided.
To protect stationery in transit, all items are very carefully packaged and leave us in excellent condition. So in the highly unlikely event that items are damaged in transit, you must report any damaged items to us within 12 hours of receiving your order. Any damage reported to us after this period will be classified as damaged after arrival (not due to courier) and will not be replaced. Once reported to us, we will send a shipping label to you to attach to the box in order for it to be shipped back to us. This will be sent to you via email. As we use ParcelForce for our deliveries, these can be taken to your local post office to be returned to us. However the label is valid for 7 days only. Failure to take the damaged order to the Post Office within these 7 days will result in this label being null and void and the items will not be collected. In this instance it is the client responsibility to then arrange for the items to be sent back, and any subsequent charge is then the responsibility of the client. Elle Bee will not pay for a second consignment if the client fails to return the item to the Post Office within 7 days.
Dependent upon size and quantities, all stationery orders are either sent by DPD (Printed Orders) or by ParcelForce (Handmade Orders). For short notice orders from our printed collections, there may be occasions where orders are sent directly from our printing partners, via courier, to you. If this is the case, we will confirm with you prior to the confirmation of your order itself.
Delivery charges are a flat £20.00 (UK mainland, Scotland and the Highlands, Northern and Republic of Ireland) and are sent via ParcelForce 48, which means once collected from the Post Office, orders will be delivered within 48 hours. This fee includes a 48 hour tracked delivery service, insurance up to £150.00, covers parcel up to 5 kilograms in weight and also packaging to keep your parcel safe. In the past we have used cheaper couriers, however these order have arrived damaged or late and therefore we took the decision not to use a cheaper courier. If the delivery charge is too high for you, then please read our "Collection" policy. This fee cannot be waved, nor is it negotiable. We have worked hard to find a courier who will delivery packages safely and securely, and therefore we feel this fee is proportionate to the service that is provided. Please note, for orders outside of the UK, delivery charges vary, and therefore please contact us for a quote if you live within the EU or overseas.
Please note, that orders delivered to the Post Office after 3pm on a Friday will not be collected until the following Monday; delivery will therefore not occur until the Wednesday/Thursday. This is beyond our control so please be patient when awaiting for your order to be delivered. You will be provided a tracking code and also you mobile number and email address will be given to the courier to contact you directly. Please DO NOT contact Elle Bee regarding delivery concerns, unless the order is lost. We cannot influence the delivery service.
All order are sent in delivery boxes. However, Elle Bee is committed to reducing our carbon footprint as much as possible, seeing as we are primarily a paper company and use courier services. With this in mind it is standard practice for us to "re-use" delivery boxes we obtain from our supplier orders, for client order. This way we recycle our packaging, making sure to reduce our carbon foot print as much as possible. Please be assured, the box is reused but our materials are not!
You will confirm your final delivery address when signing off your proofs. Please note, that due to the delivery method you may be required to sign for your delivery. We cannot take responsibility for any lost items and if an incorrect address is found to be used, no refunds will be issued.
When it comes to sending your own invitations we would strongly recommend that you use small Jiffy bags for items that have larger embellishments or flowers to protect them in transit. All invitations come with envelopes included however, it is advisable that any invitations whose decoration stand prominent from the invite be further protected. This is the clients responsibility and jiffy bags are not provided by Elle Bee, nor are we responsibly for any damage sustained to invitations during transport to guests. We advise how to take care and package your items, however this is entirely up to the clients discretion as to whether this advice is followed.
Elle Bee offers all clients the ability to collect their order, free of charge. Collections can be arranged at the time of quotation and is a bookable service. Collections can be arranged on Saturdays only. Time slots are available at 9.00 am, 9.30am, 10.00 am and 10.30 am. We do not arrange collection at any other time due to other commitments and the fact that Elle Bee is based at a residential address. If you live within an hours journey we do recommend collection as an option as this can be a much safer way for your order to travel.
Quotes can be provided to you upon request. In order to provide an accurate illustration of cost, you must supply exact numbers of the items required. Quotes are valid for 30 days. We reserve the right to change our prices without notice or consultation.
Word & Character Limits
All of our stationery items have been created using standardised sizing. With this in mind, please be aware that it may not always be possible to include all of the information that you want to provide on your item(s). We will inform you if this is the case upon receipt of your information; it is your responsibility to then pick the most appropriate information you wish to keep.
Please note that if your chosen words / characters requires an adjustment to your order - through use, for example, of an additional information card for handmade invitations - this may not be possible due to the prior allocation of your production slot on the basis of alternative quantities / items.
Unfortunately, Elle Bee does not currently offer payment plans for wedding stationery.
We reserve the right to use pictures of your stationery for advertising and marketing purposes. Any photographs taken of your stationery will be used for Social Media, blog posts and further marketing sites such as - but not limited to - hitched.co.uk and bridebook.co.uk once your order is completed.
If opting for hymns, poems or readings for an Order of Service, you are responsible for ensuring that you have the permission to use any material that you ask us to use in your wedding stationery and indemnify us against any breach of copyright. Please do not ask us to copy another stationers’ items. We pride ourselves on the original design of our work and will decline any request to do so.
Furthermore, any clients/professional found to be using our designs or found to be copying them will be subject to legal ramifications. We will not tolerate illegal use/copying of our designs and will use all means at our disposal, including the bringing of charges against those who breach copyright laws.
Last Updated: 5th July 2018