If any of the following require clarification, please contact us by email at firstname.lastname@example.org, or by using the contact form on our website.
1. Ordering & Payments
Commencement of your order and our purchase of the required materials will not begin until your order has been paid for in full.
It is important that couples build overages into their requirements to cover for changing circumstances (our suggestion is typically 10%). All orders are fulfilled on a made-to-order basis, where materials are ordered in bulk to ensure that individual orders can be fulfilled.
Where additional quantities are required after the initial requirement is fulfilled, Elle Bee will charge at the current minimum order rate.
3. Short Notice Orders
Several of our collections are fully-handmade from scratch and therefore cannot be accommodated on a short notice basis. We would always recommend contacting us before committing to an order and, if your request is for a date that we cannot accommodate, we will not accept the order.
For those of our collections that are digitally-printed the above constraints do not apply.
If your proofing process has not begun and we have not ordered your materials, then we are happy to cancel and refund in full. If either of the above has taken place then only 50% of the order will be refunded to cover the costs incurred by us for materials and proofing time.
We reserve the right to cancel or refuse an order at any time, for any reason. In these instances, all monies paid to date will be refunded.
Samples are offered for each of our collections in formats listed on our website. Colour-customised and text-personalised samples are not offered, and Elle Bee reserves the right to provide samples in colour schemes and / or materials that are available at that time.
Before work can being on your order you will be sent a request for your information by email to begin the electronic proofing process; this proofing process includes both content and ink colour for printing. The entire proofing process must be completed via email and must be completed on-time to ensure that the production of your order can be fulfilled to a schedule. Deadline dates will be given if timescales are tight and these must be adhered to; deadlines dates are given to ensure production of your items can be completed in a timely manner. Elle Bee takes no responsibility for delays in proofing rounds due to poor organisation and missed deadlines.
Proofs with mock-up print files are sent by email and we arrange two further rounds of proofs included within the cost of your order. Any subsequent proofs required due to customer requirements are charged at £20 per round, which must be paid before any additional proofs are created and sent.
It is the customer's responsibility to check all proofs received for errors, layout, spacing, grammar and that all elements (inserts, belly bands etc) are included in every set of proofs we send. Elle Bee cannot be held responsible for any inaccuracies or missing elements once proofs are signed off, even if these elements have been included previously. Clients are responsible for checking ALL their details are included and correct on every round of proofs sent.
The signing off process takes place via a website link and form; this is a mandatory requirement of the proofing process and no production or printing will commence until this process has been followed. Failure to do so in due time can result in your order not being completed and subsequent monies paid will not be refunded.
We strongly advise clients check their items and report any errors before sending them to guests or displaying them at a venue. You need to check your items and report errors within 24 hours of receipt. If, in unfortunate circumstances your stationery is found to have errors on them once received, please contact us in this instance as we offer discounted reprints for customer approved errors.
Under no circumstances will Elle Bee provide replacements for free if errors are found once proofs have been agreed to and signed-off.
Upon completion of the proofing phase, items are immediately committed to print. It is therefore recommended that proofs are only signed off when details are no longer subject to change. Once printed, proofs cannot be changed and any subsequent changes requiring a reprint will result in an order being payable in full.
If a client wishes to change from one design to another following the issuance of an initial digital draft, this will require a fee of £25.
All designs presented use a standard set of typography. If a client wishes to change the typography on any design then this is chargeable at £25 and is at the discretion of Elle Bee as to feasibility.
All fonts used by Elle Bee are due to the ownership of a commercial license to do so. Given this, Elle Bee will not send, nor disclose, the details of any fonts used for its designs.
8. Digital Designs
At present Elle Bee does not offer designs in a digital form. Whilst digital proofs are sent as part of our standard proofing process, these remain the property of Elle Bee and can not be manipulated or changed in any way by clients. Elle Bee retains the right to cancel an order in these circumstances, as per Clause 4 (Cancellations).
9. Third Party Content
Elle Bee reserves the right to not use any third-party content for which it doesn’t hold the commercial license. This includes, but is not limited to: artwork, typography, graphics and logos.
10. Bespoke Work
Elle Bee does not currently work on a bespoke basis and only works on adjusting existing designs through the use of, but not limited to, the following: personalised wording, colouring, layout, use of components, cardstock, envelopes, wax seals, stickers, ribbon, silk, embellishments, addressing and typography.
Bespoke work is defined as being designed from scratch based on client concepts, or any item that is requested to be changed or swapped that is directly linked to the design or the items, finishes and upgrades that we offer
11. Invitation Assembly (Printed only)
If opting for our Printed Stationery, any additional extras that are purchased (such as Belly Bands, Vellum jackets and Wax Seals or Ribbon Ties) are provided to you non-assembled. A fee of £1.00 is payable per-invitation and requires a custom quote should you wish your invitations to come ready-assembled.
12. Word & Character Limits
All stationery items have been created using standardised sizing. With this in mind, please be aware that it may not always be possible to include all the information that you want to provide on your item(s). We will inform you if this is the case upon receipt of your information; it is the client's responsibility to then pick the most appropriate information to be kept.
To protect stationery in transit, all items are very carefully packaged and leave us in excellent condition. In the highly unlikely event that items are damaged in transit, you must report any damaged items to us within 24 hours of receiving your order.
Any damage reported to us after this period will be classified as damaged after arrival (not due to courier) and will not be replaced. Once reported to us, we will send a shipping label to you by email to attach to the box for it to be shipped back to us. The label is valid for 7 days only. Failure to take the damaged order to the courier service within these 7 days will result in this label being null and void and the items will not be collected. In this instance it is the responsibility of the client to then arrange for the items to be sent back at their own expense. Elle Bee will not pay for a second consignment if the client fails to return the item to the courier within 7 days.
Dependent upon size and quantities, stationery orders are sent by Royal Mail, or courier. Where applicable a tracking code will be provided.
For digitally-printed table plans and wedding signs only, and where there is a short notice requirement, there may be occasions where orders are sent directly from our printing partners. Delivery timescales will be communicated to you when preparing your initial quotation or preparing your order for shipment.
Once within the delivery network Elle Bee is not responsible for delivery timescales. Customers will need to contact the relevant shipping party with their tracking code for further information.
Elle Bee is committed to doing its bit for the environment - it is standard practice to re-use delivery boxes obtained from supply orders and use them for client orders.
You will confirm your final delivery address when signing off your proofs. Please note, that due to the delivery method you may be required to sign for your delivery. We cannot take responsibility for any lost items and if an incorrect address is found to be used, no refunds will be issued. Also note, commercial addresses are NOT to be used for shipping addresses due to frequent loss of item. You house address is the only shipping address we will accept.
Elle Bee are not responsible for any damage sustained to invitations during transport to guests.
Any orders that wish to be collected must be placed via a quotation rather than via the checkout, as our checkout does not currently support a "collection" option. This is a free service and requires a booking in advance.
Including, but not limited to: cardstock, ribbon, silk, embellishments, paper, envelopes, and wax seals, Elle Bee is not a manufacturer of these items and are therefore not responsible for any manufacturing or batch differences between individual components, either for items completed in the past for samples, between items of the same type, or pictured for promotional means. Discrepancies within acceptable margins are to be expected.
Promotional images used for any or all the items listed above have been presented as close to the finished and physical item(s) as possible.
However, these items may appear differently in person compared to on-screen and are also subject to discrepancies viewing on different devices at different levels of fidelity and brightness. We provide colour cards with all our samples; we strongly advise clients pick a colour from our colour chart that is included with each sample to ensure the closest possible match.
Elle Bee cannot be held responsible for any perceived colour discrepancies, or any material discrepancy that sits within acceptable margins on any of the basis' listed above.
Several products also involve a handmade element, including but not limited to the mounting of cardstock, adhering embellishments, paper, wax seals and stickers, tying of ribbon and assembly of invitations. Given the handmade nature of this process, discrepancies between each item, samples and the item(s) received and what's seen on screen are to be expected.
We reserve the right to use pictures of your invitations / stationery for advertising and marketing purposes. Any photographs taken of your stationery will be used for promotional means once your order is completed unless a request is received in writing to not do so.
If opting for hymns, poems or readings for an Order of Service, clients are responsible for ensuring that permission is granted to use any material that will be included in your wedding stationery and indemnify Elle Bee against any breach of copyright.
Any clients / professional found to be using our designs or found to be copying them will be subject to legal action. Elle Bee will not tolerate illegal use / copying of designs and will use all means at our disposal, including the bringing of charges against those who breach copyright law.