Terms & Conditions

Sadly, even wedding invitations and stationery are subject to “the legal bit”. We would therefore recommend that you take time to read through the following Terms & Conditions – payment for an order is acceptance of these terms and orders are provided on the basis that a customer has read, understood and accepted them. Elle Bee Design accepts not liability if any of these Terms are not met and/or understood that results in delayed/missing etc. orders

If any of the following require clarification, please contact us by email at hello@ellebeedesign.co.uk, or by using the contact form on our website.

1.  Ordering & Payments
  1. All pricing is shown inclusive of VAT. Elle Bee Design is a limited company registered in the UK (13789428) and VAT registered (GB355573281).
  2. Orders are placed using one of two methods; either directly via our website, or through the request of a quote which we can then created to be transacted through the website. Quotes are valid for 30 days and we reserve the right to change pricing at any point, at which stage the website will be updated to reflect changes in costs.
  3. All orders are payable in full and up-front.
  4. Commencement of your order will not begin until your order has been paid for in full. We reserve the right to refuse to use discount codes found externally to our website and will not be applied if deemed invalid for use.
  5. We do not take deposits, but do have a payment plan provider through Klana.
  6. Orders placed via the website is done so at the clients own risk. Elle Bee takes no responsibility for incorrect items ordered when done so via the website.
  7. It is the clients responsibility to ask any questions prior to placing an order to ensure that they are fully informed of their choices before payment. Elle Bee will not, under any circumstance, replace, reprint or refund any order that has been made by the client via the website that turns out to be incorrect. 
2.  Overages
    1. It is important that couples build overages into their requirements to cover for changing circumstances (our suggestion is typically 10%-15% or 10 items, whichever is larger)
    2. All orders are fulfilled on a made-to-order basis, where materials are ordered in bulk to ensure that individual orders can be fulfilled.
    3. Where additional quantities are required after the initial requirement is fulfilled, Elle Bee Design will charge at the current minimum order rate.
3.  Minimum Order
    1. Our ranges have a minimum order quantity of 20 for Save the Dates and Invitations. Smaller quantities can be ordered but you will be charged the total cost for 20. 
    2. Pricing for minimum orders of 20-30 are priced the same. From 30 onwards the individual item price is cheapest. This is due to increase in costs to set up printing jobs.
4.  Short Notice Orders
    1. We offer a  "rush order" service and this is chargeable at 25% of the total order value.
    2. We take on a very small, select number of these order per year - please contact us BEFORE placing an order.
    3. We will not be liable for the missing of customer deadlines if these are not informed to us prior to placing an order.
5.  Cancellations
    1. If your proofing process has not begun AND we have not ordered your materials, then we are happy to cancel and refund in full. Please note - materials are ordered every Sunday, regardless of whether you have received a proofing request or not. Therefore do not assume that materials have not been ordered if you wish to cancel after you have placed the order. 
    2. If EITHER of the above has taken place then only 50% of the order will be refunded to cover the costs incurred by us for materials, or to cover the cost of our time spent on proofing, admin, emailing and general communication.
    3. If BOTH have taken place to any degree only 25% of the cost will be refunded to cover materials and proofing time.
    4. In the event that numbers are reduced after an order is placed and materials have been already ordered, a refund is not guaranteed as all materials are ordered and cut to specification on a client by client basis. Therefore any refund is strictly at our discretion based on the percentages above.
    5. In cases of Force Majeure, the above details stand as these are, by law, classified as "reasonable business costs". Material costs need to be covered, and also time spent on proofing, admin, ordering and general contact.
    6. We reserve the right to cancel or refuse an order at any time, for any reason. In these instances, all monies paid to date will be refunded.
    7. All files remain the property of Elle Bee Design in cases of cancellation. No files will be shared or sent after your order has been refunded, and files will be deleted in accordance with GDPR.
6.  Samples
    1. Samples are offered for each of our collections in formats listed on our website. Colour-customised and text-personalised samples are not offered, and Elle Bee Design reserves the right to provide samples in colour schemes and / or materials that are available at that time.
    2. Samples will not be sent as per the listing picture in terms of colours etc if we do not have these in stock.
    3. Samples are provided to assess the quality of the cardstock we use and printing and to obtain a general idea of size and composition of our invitation styles. Your completed order however will be different depending on colours chosen, finishing options selected and collection opted for.
    4. We offer the option of a swatch book and we strongly urge clients to order this with their samples. For a detailed list of all finishing options available please refer to our guides that are found on each product page.
    5. Ink colours present on printed samples will differ from batch to batch, and also may change from the picture and description on each listing. Under no circumstances are clients to assume that a full order will be made in exactly the same colours/finishes as the listing pictures and/or samples. Please refer to point 7 of our Terms with regards to Proofing for such changes.
    6. Please note; for wax seals these are hand mixed and hand made, therefore these will often differ from samples due to the manufacturing process.
    7. Colours used on sample product are not to be taken as a guaranteed match for any full order placed. Sample stock can be kept for some time and colours 
7.  Proofing
      1. Before work can being on your order you will be sent a request for your information by email to begin the electronic proofing process; this proofing process, including but not limited to 
    1. content and personalisation, colour, layout etc.
    2. The entire proofing process must be completed via email and must be completed on-time to ensure that the production of your order can be fulfilled to a schedule.
    3. Deadline dates will be given if timescales are tight and these must be adhered to; deadlines dates are given to ensure production of your items can be completed in a timely manner.
    4. Elle Bee Design takes no responsibility for delays in proofing rounds due to poor organisation and missed deadlines.
    5. First proofing rounds are completed within 5 business days. Subsequent proofing rounds also take up to 3 business days to complete. These do not include weekends, bank holidays or days the studio is scheduled to be shut. Any changes to font, design, layout etc will also require additional proofing time to change, so therefore any changes made mid-proofing for these types of changes will result in proofing for these changes being extended to 5 working days, regardless of whether this is your first or last proofing round. 
    6. Proofs with mock-up print files are sent by email and we arrange two further rounds of proofs included within the cost of your order. Any subsequent proofs required due to customer requirements are charged at £50 per round, which must be paid before any additional proofs are created and sent.
    7. We ask clients to provide us with the information to create the proofs, including any custom requests including colour changes. As we primarily copy and paste information it is the customer's responsibility to check spelling, grammar and details of the initial details sent to us, and the proofs created following this.
    8. We do not amend any inaccuracies. Furthermore, any information where we have not copied directly is open to human error. Therefore we advise clients not to presume information is always copied accurately, and to check every round of proofs against the original details sent, to ensure accuracy. We expect clients to do this on every round sent.
    9. Please note, if you have had previous stationery items from us, do not assume that proofs for subsequent items will be sent in exactly the same format, colour etc. We cannot keep files due to GDPR and therefore are not able to refer back to previous work for specifics such as layout, font choices, colour etc.It is up to the client to stipulate key areas that need to be changed in order to match previous orders.
    10. Elle Bee Design is not responsible for any items that are sent that do not match those that came before - proofing is used for this reason.
    11. It is the customer's responsibility to check all proofs received for errors, layout, spacing, grammar, colour and that all elements (inserts, belly bands, envelopes etc) are included in every set of proofs we send. Elle Bee Design cannot be held responsible for any inaccuracies or missing elements once proofs are signed off, even if these elements have been included previously.
    12. Clients are responsible for checking ALL their details are included and correct on every round of proofs sent. It is down to the client to read and action any email sent from Elle Bee design in a timely manner, especially when timescales are tight. Due to limited resources, Elle Bee Design will not chase couples for information if emails have not been replied to and take no responsibility if deadlines are missed as a result of clients not actioning emails sent to them.
    13. We are a very busy team and continued chasing causes delay in production to other clients and backlog; therefore please read every email carefully and thoroughly to ensure that you are not missing any action points, and action any point appropriately and in a timely manner.
    14. For any items that are personalised (such as envelopes, invitations) a PDF will be sent to you of the entire set of personalised files once you have agreed to sign off. This will be sent prior to sign off. These files must be checked thoroughly to ensure that names are spelt correctly, names are not missing, lines are included where names will not be entered, formatting etc.
    15. Once you have checked these over as well, the sign off link will then be provided to you. Once signed off files will be printed. If errors are found following this Elle Bee Design will not reprint files without further charges being applicable.
    16. Only sign off once you are happy that all personalisation is correct and included.
    17. The signing off process takes place via a website link and form; this is a mandatory requirement of the proofing process and no production or printing will commence until this process has been followed. Failure to do so in due time can result in your order not being completed and subsequent monies paid will not be refunded. Elle Bee Design is not responsible if deadlines are missed due to sign off not occurring.
    18. Due to limited resources, Elle Bee Design will not chase couples for their sign off as this can delay other clients' order production and create a backlog. It is the responsibility of the client to read and sign off their proofs in a timely manner, and to contact Elle Bee Design if they cannot sign off for any reason.
    19. Do not assume that work will begin in this instance; sign off is mandatory and no work will begin until sign off is complete.
    20. We strongly advise clients check their items and report any errors before sending them to guests or displaying them at a venue. You need to check your items and report errors within 24 hours of receipt.
    21. If, in unfortunate circumstances your stationery is found to have errors on them once received, please contact us in this instance as we offer discounted reprints for customer approved errors. 
    22. Under no circumstances will Elle Bee Design provide replacements for free if errors are found once proofs have been agreed to and signed-off. Errors include, but not limited to incorrect spelling, grammar, layout, colour etc. We will also not reprint any items that have been damaged in transport, that then need further changes made. Original like-for-like replacements are sent only and no further adjustments to the proofs will be made unless paid for.
    23. Upon completion of the proofing phase, items are immediately committed to print. It is therefore recommended that proofs are only signed off when details & specifics are no longer subject to change. Once printed, proofs cannot be changed and any subsequent changes requiring a reprint will result in an order being payable in full.
    24. If a client wishes to change from one design to another following the issuance of an initial digital draft, this will require a fee of £50, to cover the time taken already.
    25. If you require wording variations for invitations or inserts including different information and invites in a different language, there may be charges applicable and therefore we urge clients to contact us prior to ordering so that we can inform you of the charges before placing the order. 
    26. Proofing responses can be expected anywhere up to midnight on the day they are due. Please do not chase beforehand as chasing can result in delays. 
8. Typography
    1. All house designs presented use a standard set of typography. If font adjustments are required then this will be charged as part of our bespoke service.
    2. All fonts used by Elle Bee Design are due to the ownership of a commercial license to do so. Given this, Elle Bee Design will not send, nor disclose, the details of any fonts used for its designs.
9. Digital Designs
    1. At present Elle Bee Design does not offer designs in a digital form. Whilst digital proofs are sent as part of our standard proofing process, these remain the property of Elle Bee Design and can not be manipulated or changed in any way by clients.
    2. Elle Bee Design retains the right to cancel an order in these circumstances, as per Clause 4 (Cancellations).
10. Third Party Content
    1. Elle Bee Design reserves the right to not use any third-party content for which it doesn’t hold the commercial license. This includes, but is not limited to: artwork, typography, graphics and logos.
    2. If 3rd party artwork has been agreed, written consent for commercial use must be provided from the creator. 
11. Bespoke Service
    1. Pricing for bespoke work is on a per-application basis with fees communicated to clients following email, phone or consultative discussion. Bespoke design fees are chargeable in addition to stationery fees and are payable in advance of any design work taking place. All design fees are non-refundable should clients not wish to proceed with an order following the design consultation period.
    2. Elle Bee Design works with a number of artists for the creation of illustrative work. This work remains the intellectual property of the original creator and can not be distributed, duplicated or re-sold without the express permission of the original artist and / or Elle Bee Design.
    3. Any bespoke set of stationery created remains solely the property of Elle Bee Design. Any client found to be editing, duplicating, or re-producing work created by Elle Bee Design will be subject to legal resolution.
    4. Elle Bee Design reserves the right to re-use any design concepts created for future customers.
12. Invitation Assembly
    1. All of our designs come with each individual part ready to use. We do not send invitations fully-assembled which includes but is not limited to belly bands, wax seals, vellum jackets, envelope liners. Pocketfolds and handmade envelopes are the exceptions to this.
    2. You have the option on every order to request a tape pen to adhere belly bands, liners etc. We strongly recommend this offer is taken up, however you are able to source your own upon receipt of your order if required.
    3. If in the event a custom order is made for you, it is the responsibility of the client to request one at the point of quotation; one will not be provided as standard.
    4. If you have any issues with assembly then please email us. We do not provide assembly instructions as the vast majority of clients do not require them, however these can be provided upon request.  
13. Word & Character Limits
    1. All stationery items have been created using standardised sizing. With this in mind, please be aware that it may not always be possible to include all the information that you want to provide on your item(s).
    2. We will inform you if this is the case upon receipt of your information; it is the client's responsibility to then pick the most appropriate information to be kept.
14. Delivery
    1. To protect stationery in transit, all items are very carefully packaged and leave us in excellent condition. In the highly unlikely event that items are damaged in transit, you must report any damaged items to us within 24 hours of receiving your order.
    2. Any damage reported to us after this period will be classified as damaged after arrival (not due to courier) and will not be replaced.
    3. Once reported to us, we will send a shipping label to you by email to attach to the box for it to be shipped back to us. The label is valid for 7 days only. Failure to take the damaged order to the courier service within these 7 days will result in this label being null and void and the items will not be collected.
    4. In this instance it is the responsibility of the client to then arrange for the items to be sent back at their own expense. Elle Bee Design will not pay for a second consignment if the client fails to return the item to the courier within 7 days.
    5. We also strongly advise that once you are in receipt of your items that you check them thoroughly before assembly/display/posting. Elle Bee Design cannot be held responsible for client approved errors and once items have been received any approved errors need to be reported. Please see section 6.
    6. Dependent upon size and quantities, stationery orders are sent by Royal Mail, or courier. Where applicable a tracking code will be provided.
    7. For digitally-printed table plans and wedding signs only, and where there is a short notice requirement, there may be occasions where orders are sent directly from our printing partners. Delivery timescales will be communicated to you when preparing your initial quotation or preparing your order for shipment.
    8. Once within the delivery network Elle Bee Design is not responsible for delivery timescales. Customers will need to contact the relevant shipping party with their tracking code for further information.
    9. Elle Bee Design is committed to doing its bit for the environment - it is standard practice to re-use delivery boxes obtained from supply orders and use them for client orders.
    10. Delivery addresses are taken from the Shipping Address provided at the time of checkout, and that is associated with your order. It is the client's responsibility to make sure this address is accurate AT THE TIME OF CHECKOUT. Please note, that due to the delivery method you may be required to sign for your delivery. We cannot take responsibility for any lost items and if an incorrect address is found to be used, no refunds will be issued.
    11. Also note, commercial addresses are NOT to be used for shipping addresses due to frequent loss of item. You house address is the only shipping address we will accept.
    12. Elle Bee Design are not responsible for any damage sustained to invitations during transport to guests.
    13. Elle Bee Design does not currently ship outside of the UK
    14. If an item arrives damage from a third party (outsourced printing such as boards etc) then we will require pictures of both the damage and the box it arrived in. Failure to produce either of these will result in no replacements being arranged; we cannot claim without photographic evidence. We will only re-print the original artwork sent in these cases - we will not amend files that have already been printed once - you will receive a like-for-like replacement only. 
    15. Collection is available Monday-Friday 9am - 4pm and must be pre-booked. Clients are not permitted to arrive without booking.
15. Listings
    1. Due to the ever changing nature of weddings, listing details will periodically be updated and amended. This will include pictures, description text and options. We reserve the right to change or amend our listings to fit the current trends. Please do not assume that all listings within one range will be created the same. If you have queries regarding a design, please contact us.
16. Discrepancies & Materials
    1. Including, but not limited to: cardstock shades and colour, ribbon, silk, embellishments, paper, pocketfolds, wax seals and envelopes Elle Bee Design is not a manufacturer of these items and are therefore not responsible for any manufacturing or batch differences between individual components, either for items completed in the past for samples, between items of the same type, or pictured for promotional means. Discrepancies within acceptable margins are to be expected.
    2. Ink colours, including white are subject to variations and in some cases can appear "grainy" in colour. This is down to the type of colour being used, and is not a fault with printing. White ink in particular is designed to be transparent to a degree, and therefore would be subject to this.
    3. Also, please be aware that different materials and card stocks will print differently and therefore print quality will appear different on these, for example Vellum and textured cardstock.
    4. Wax seals in particular are hand mixed so every order will be different. Wax seal colour will be different on samples to those received in a full order due to the length of time between each order and also the variance that can be seen in batches.
    5. Batches can vary by 5-10 shades within a colour - this is not a fault with the item, but batch variance. Wax seals are not replaced or re-done if colour discrepancies are noted between samples and full orders. Colour variance needs to be considered by the client.
    6. Promotional images used for any or all the items listed above have been presented as close to the finished and physical item(s) as possible. Whilst not shown for example purposes we do not recommend using colour ink for text due to legibility issues this may present with some coloured.
    7. Elle Bee is not responsible for poor print on coloured text if this advice has been ignored.
    8. Items may appear differently in person compared to on-screen and are also subject to discrepancies viewing on different devices at different levels of fidelity and brightness.
    9. We withhold the right to amend, change, remove or add materials at any given time without prior consultation, and as a result strongly recommend that clients check with us regarding materials at every order, to make sure wanted materials are available and still used.
    10. Elle Bee will not replace, reprint or refund any order where assumption have been made by the client regarding use of materials.
    11. Elle Bee Design cannot be held responsible for any perceived colour discrepancies, any material discrepancy that sits within acceptable margins on any of the basis' listed above, or incorrect ordering of materials where the client has ordered via the website. Any discrepancies raised will require a physical sample being sent back from the client in order for us to check against materials already held on site. If no discrepancy is found, no further action will be taken by Elle Bee Design and the matter will be closed.
    12. Several products also involve a handmade element, including but not limited to the mounting of cardstock, adhering embellishments, paper, wax seals and stickers, tying of ribbon and assembly of invitations. Given the handmade nature of this process, discrepancies between each item, samples and the item(s) received and what's seen on screen are to be expected.
    13. Envelope printing is performed in-house using a laser printer. Therefore minor creasing and indents will appear on envelopes due to the severe pressure and heat they are exposed to. This is normal and part of the printing process and is not classified as damaged or flawed. Therefore Elle Bee Design will not refund or replace any envelopes where this process is visible.
    14. We reserve the right to use our discretion when it comes to items that are out of stock of which our suppliers are having issues sourcing (for example vellum, envelopes etc). In most cases we will provide a suitable alternate without prior consultation, and by agreeing to our Terms you accept our alternates.
    15. Alternate products may differ from those shown for example we will supply 160gsm vellum bands instead of 140gsm if 140gsm is out of stock. For envelopes we may provide either kraft flecked/kraft recycled flecked/kraft ribbed envelopes if any of these are out of stock. All alternates will be of the same classification, but weights and/or appearance may differ.
    16. If you wish to have a different colour cardstock to the whites listed, you must contact us prior to ordering to discuss this. Elle Bee is not responsible for any additional charges or delay that has come about due to the clients failure to provide the details prior to ordering. 
    17. We will not exchange or replace any items that have been ordered where suitable alternatives have been provided due to stock issues.
17. Receipt of Order
    1. We expect clients to check their order within 24 hours of receipt. If items are considered to be missing we require to be informed within 24 hours of receipt.
    2. We expect clients to thoroughly check their order the day they receive it, and no later. 

18. Advertising

    1. We reserve the right to use pictures of your invitations / stationery for advertising and marketing purposes.
    2. Any photographs taken of your stationery will be used for promotional means once your order is completed unless a request is at sign off not to do so.
19. Privacy Policy
    1. Elle Bee Design takes the privacy of its clients very seriously; we have a defined privacy policy which can be found on our website here: https://ellebeedesign.co.uk/pages/privacy-policy
20. Copyright
  1. If opting for hymns, poems or readings for an Order of Service, clients are responsible for ensuring that permission is granted to use any material that will be included in your wedding stationery and indemnify Elle Bee Design against any breach of copyright.
  2. Any and all designs are, and remain the intellectual property of Elle Bee Design Limited, it's associates and owners. Designs will not be sold, leased or given to any person. This also covers any design work including, but not limited to wax seals and venue illustrations. Wax seal coins created by Elle Bee Design Limited will remain the intellectual property of Elle Bee Design and not the client. All work is retained by Elle Bee Design Limited. 
21. Lead Times
    1. Our minimum lead time is 4 weeks, however as every order is individual and will take different amounts of time, a maximum lead time is not always possible, but we would hope this would be less than 6 weeks. Please allow a MINIMUM of 4-6 weeks for any order.
    2. Please note our specific lead times for proofing, noted in the "How it works" page and Production summary. Typically our side takes 2 working days for information request, 5 working days for first draft, 3 working days for subsequent rounds and 14 days for production following sign off. You must contact us before placing an order if you think these time frames are too long, to determine our exact lead time at that specific moment.
    3. Elle Bee Design will not be responsible for missed deadlines or provide refunds on order whereby the client has not reached out or informed us of their requirements prior to placing an order. It is the clients responsibility to be up front and honest regarding their required timeframes before purchase.

22. Legal

    1. Any clients / professional found to be using our designs or found to be copying them will be subject to legal action. Elle Bee Design will not tolerate illegal use / copying of designs and will use all means at our disposal, including the bringing of charges against those who breach copyright law.
    2. Any clients / professionals found to be altering files sent to them, or using our files to physically print out examples will be subject to legal action. Any files, physical samples, images etc are the legal and intellectual property of Elle Bee Design Limited.
Elle Bee Design Limited 13789428
"ELLE BEE DESIGN" is a trademark, registered in the UK (UK00003437061).