FAQs

Here are a selection of frequently asked questions covering all products and services available.

General

Do you have a physical shop?
Currently we do not own a physical shop. We conduct all our business our of our residential address, including our consultations. We sell all our products online only.

Do you offer samples?
For our wedding invitations we do offer samples. These can be found on our samples page.

Can we personalise our samples?
Neither our printed invites nor Luxury invites can be personalised with your details. You can however order swatches and “stock” colour ribbon for our luxury ranges and order some swatches for our printed collections. These options are available on our samples page.

Ordering

Is there a minimum order?
Yes. On both our Printed and Luxury stationery there is a minimum order of 20, aside from table numbers.

What are your lead times?
You can find our up to date lead times here.

I have left my order to the last minute and your lead times are too long; can you help?
We work on a first come first serve basis but if you need an order completing urgently then get in touch with us directly before placing any order. We reserve the right to cancel any order we have not previously agreed to fulfil at short notice.

Do you offer discounts?
We offer a site-wide discount of 10% on all order of £350 and above. This is applied directly at checkout.

I am on a budget; how can you help?
All our designs come with individually priced components which makes it easy to add or subtract elements so you can stay within budget. We will always offer advice on how to keep spend to a minimum if required.

Can I order more after if required?
As everything is ordered in upon the receipt of payment, we rarely have leftover materials to create extras. Therefore, we request that when ordering you also increase your quantity by a minimum of 10% to cover the need for any overages. If more are still required, then a new order for the minimum of 20 will need to be placed. We do not discount these.

I’m not sure on what I want and all the options you offer, can I come and see you?
Yes. We offer consultations for anyone who wishes to pop in for a chat. You can book a consultation with us here. We are based in Worcester, UK.

How do I pay?
If ordering via the website directly then we have a payment gateway set up at checkout. If requesting a tailored quote, then this order is purchasable again through our website and use the same checkout as direct orders. We do also accept BACS payments for tailored quotes not requested via the website.

Are envelopes included?
Yes. All full orders come with standard white or kraft envelopes. For some stationery items these can be upgraded to coloured envelopes for a fee. This option is available on any purchasable listing.

Do you have pricing on your website?
Yes. If you find the purchasable item you require and select the options you would like, a price will be given at the bottom of the page. You have complete control over how much each item will cost by using the options presented.

Colour Customisation

Can you print any design in my colours?
Yes. For our printed ranges we can change text, borders and accents only to match a colour scheme with the majority of artwork not being customisable. We provide a colour chart in with our samples for you to see how our standard colours print. You can also choose from coloured belly bands, envelopes and wax seal.

For our luxury ranges, certain materials can come in a choice of colours. If you wish to see these colour before ordering, swatches and samples sets can be purchased here. We strongly recommend you order swatches for the luxury ranges before ordering. For both printed and luxury we do not accept any responsibility for colours not matching, and therefore urge clients to order samples first.

Are there colour discrepancies?
Printed colours, and colour of physical materials such as ribbon etc are all subject to interpretation. We do not claim to match a colour perfectly and furthermore, what you see on your screen to what you see on a phone to what you see in a physical item will always differ. This extends to special finish items as well. We do not accept any responsibility for colour discrepancies and again urge all clients to order a sample first.

Printing

How long does printing take?
For our printed ranges we aim to print your items within 2 weeks of your sign off. This is not two weeks from the date you place your order, but rather from the time you agree for us to print your stationery.

For our luxury ranges printing occurs right after sign off however, assembly of your invitations does not occur until the designated time slot that you have selected.

Can I swap to a different cardstock once I have placed my order?
We order materials in every 2 weeks. If your materials have not been ordered before the point you request a change then this is acceptable. If however your materials have already been ordered then you cannot swap to a different cardstock without paying for additional materials.

Can I print on the back of items?
Yes. All items that do not require to be mounted can have reverse printing on them. This is chargeable at £0.25 per item.

Personalisation

What is included in the proofing process?
Once an order is paid, we request your proofs via email within 24hours of the payment clearing. We then send you digital PDF files to review and suggest changes. You are given 3 proofing rounds; the initial one and then a further two sets of changes. If a third set of changes is required, this is chargeable at £20 per round.

Is artwork adjustable?
In most cases artwork is fixed and "sold as seen". This is because the files that we have the commercial licensing for are not adjustable either for technical, or licensing reasons. We would always recommend checking with us in advance if you have specific requirements.

Will I receive a physical proof of my invite?
No. Digital copies of your invites are sent only.
 
Can I change the wording?
Yes. We are very relaxed with wording and allow any wording to be used providing it fits. If it does not we will let you know and suggest changes.

Can I change the font?
We pair fonts with each design so that they match the style and the layout. Whilst you can swap fonts out, we do not recommend this and is subject to a £25 design change fee.

You do not have this option with the luxury collections.

Can I change the design mid-way through proofing?
Yes. However, this is chargeable at £25 and will place your order to the back of our proofing queue so will delay your order. If you are unsure on a style you like, we recommended ordering more than one sample to make sure you are happy with the design you have chosen.

You do not have this option with the luxury collections.

Can I have multiple versions of one invite?
Yes. We don’t not charge for having more than one version of an item, providing all versions are ordered at the same time.

Can I have some printed in a different language?
Yes; as long as the font we’re using supports special characters in different alphabets so we’d recommend checking with us in advance. There is no additional charge for this. All details must be provided in the language required. We do not translate wording.

Can your invites be used for anything other than weddings?
Yes. Please specify their use upon checkout so we can alter the information template used.

Can I include my own artwork of third-party elements?
No. We own commercial licenses for every font and image we use. Third party artwork, images and logos are normally nor provided with a commercial license and therefore we are not able to print them, even if you have permission to do so.

I need to offer a menu choice, can this be included somehow?
Yes. We can print RSVP’s double sided to include this option.

Do you print guests’ names and addresses?
Yes. We offer RSVP envelopes printing, Guest name printing on Invites and guest address printing on envelopes.

Can I have my own wax seal?
Yes. We will design a wax seal for you using artwork reliably source and commercially obtained. There is a design and engraving fee of £45 for a custom wax seal (and a further £20 if you wish to retain the stamp as a keepsake).

Assembly

Are the invitations assembled?
Partly. We do not tie ribbon, fold vellum, adhere wax seals or stick belly bands. These items are sent with your order for you to do at home.

I want my invitations to be assembled for me – do you offer this?
Yes. This is a bespoke, chargeable service at £1.00 per invitation and you will need a custom quote set up via the website and can contact us directly to arrange this.

This option is already included with our luxury collections.

Shipping

What shipping options are there?
Smaller consignments use standard Royal Mail 2nd Class. For larger consignments we use a mixture of DPD Tracked and Royal Mail 48 Tracked. For tracked shipments a code will be provided to you once your order has shipped.

Can I combine shipping?
Yes - multiple items can be combined into a single order. If, however, you have been charged too much for shipping, then we reimburse any shipping overages to you once your items have been dispatched.

Do you ship to other countries?
Yes. Whilst not currently an option via our website checkout we do ship to other countries. Please contact us direct for a direct quote.

Do you offer collection?
Yes, however any orders that wish to be collected must be placed via a quotation rather than via the checkout, as our checkout does not currently support a "collection" option.

Cancellations

Can I cancel my order after payment?
If your proofing process has not begun and we have not ordered your materials, then we are happy to cancel and refund in full. If either of the above has taken place then only 50% of the order will be refunded to cover the costs incurred by us for materials and proofing time.

I am not happy with my order, what do I do?
We want all our clients to be happy with their purchase. However, if there are any issues please contact us directly to discuss. Please note for damaged orders, this must occur no more than 24 hours after receipt of goods and have accompanying pictures. We will not file a claim on your behalf if only one or neither of these terms are met.

I have signed off my proofs, but I have noticed an error; can this be changed?
No. Our print system is automated. Once proofs are signed off, they are added to our print queue. We urge all clients to proofs read their invitations more than once before sign-off. If a mistake is noted on customer approve proofs these will be printed if already in the print queue. Please contact us in this instance as we offer discounted reprints for customer approved errors.

Bespoke work

We love your style, but you don’t have what we are looking for; can you make something specifically for us?
No. Due to our high order volume and that Elle Bee is run by only two people we do not have the availability to take on bespoke work.

Contacting us

How can we get in touch with you?
You can contact us via our contact page, live chat with us, email on hello@ellebeedesign.co.uk or you can call us on 01905 28 997.

What are your opening times?
We are open Monday – Friday 8.30am – 5pm and 9.00am – 12pm Saturday. We are closed on Sundays.