Yes - you can find samples from our collections here.

All designs in our house collections are available in a sample pack where you can choose the save the date and / or invitation style, finishing option(s) and colour swatches.

Samples in our Artisan collection - foil press and letterpress - are pre-made packs of a selection of stationery items.

To control costs and turnaround time samples are non-personalised and come with standard information.

Colours are also used with what we have available in stock at the time of your order, so for this reason we strongly recommend including swatches with your sample order.

We make and ship samples within 3 business days. These are then sent by Royal Mail 2nd lass or Tracked 48.

There are lots of options for contacting us for questions before placing your order:

• Live Chat
• Email (either contact form on the website or hello@ellebeedesign)
• Phone 07547 113683

If you need to go into further detail then we do offer weekly virtual consultations which you can book via the page here.

The best way to place an order is to use our website. For all types of items you’ll find each of our designs and, on each product page, you’ll be able to choose all of the items and options on a step-by-step basis. As you make selections the pricing will be updated below, allowing you to clearly see cost ahead of time.

When you’re ready, add to cart and complete payment, and we’ll get straight to work by ordering your materials and requesting your wording and details so that proofing can begin.

If you have custom requirements that aren’t catered for (for example a religious ceremony with different quantities of each part of the invitation), then contact us to arrange a custom order. Payment can then be made in the same way after we’ve created the order for you.

Yes. All items are shown with their respective minimums on our website; as an example, invitations are typically at a minimum of 20. 

You can but our minimum order threshold(s) will apply if your materials have already been ordered.

We strongly recommend ordering more invitations than you need to ensure you’re covered for spares; around 10%-15% or an additional 10, whichever is greater.

All payments are made via the payment gateway on our website. We don’t have a deposit or pay-later system.

Immediately. All / any materials that are required will be on order and a request will be made for the details and wording we need to start the proofing part of the process.

With this in mind only complete payment for your order if you're happy for the process to begin.

Yes. All orders for relevant items (save the dates, invitations and thank you cards) come with diamond-flap white envelopes on a complimentary basis. Coloured envelopes – with a straight flap – are able to be ordered as an upgrade.

Yes, all of our designs have matching evening-only invitations. These have less options as there’s typically less information required for these guests. You can order these either with your all-day invitations, or afterwards, in a separate order.

You can do but we typically wouldn’t recommend ordering multiple items that can’t be shipped together. So for example, we can provide save the dates and invitations at the same time, or invitations and elements of day stationery at the same time. If ordering day stationery with other items, we’d recommend items that aren’t hugely dependent upon guest attendance (for example a welcome sign, table numbers, thank you cards, guest book, etc). But we’d recommend place cards and menus be kept separate.

There’s also no need to book us in advance or pay any deposit, so you won’t need to worry about our availability for your on-the-day stationery.

Please note that if you are ordering everything together, you will be invoiced separately for every delivery charge after the initial one, to cover the cost of multiple consignments.

For orders that are less than our minimum, you will simply need to order at the minimum threshold.

For higher quantities that aren't shown, please contact us and we will either set up a custom order or make a website adjustment so you can place the order online.

You will need to contact us about your requirements so we can assess suitability.

Periodically we do improve and sometimes sunset individual designs. But we always retain artwork files so that couples can continue a design they've already had - for example save the dates to invitations or invitations to day stationery - so just drop us a line.

Yes. We don’t currently create these for customers but we can include a QR code you’ve already created. One word of warning; some QR code providers charge for continued use – make sure you check the provider for whether you have to pay.

Proofing is the process where we use your information and wording with your chosen design and create this for you to review; all proofing is completed electronically. Our designs are not templated so your invitations / stationery will always be completed from the ground-up to ensure the design has been created with your details in mind.

We request your details within 24-48 hours of your order being placed. When in receipt we prepare a first draft and send this in PDF format to you within 5 business days.

There are two subsequent revision rounds to tidy up any errors or small adjustments, and we allocate up to 3 business days for each of these rounds.

It’s extremely rare that more than 3 rounds are required (the average is typically 2). However if additional proofing rounds beyond the allocated 3 are required, each additional round is chargeable, at £50 per round.

Yes. Whilst some couples have written their wording before placing an order, it’s possible that you may need a little extra help.

Please refer to the guides section on our website or send us an email. We’re always available for guidance or support if you need a bit more help on how to word aspects of your invitations, as we know that no two weddings are the same!

No. All proofing is entirely digital.

Absolutely! All wording is entirely customisable, from wording of the invitation to information cards, RSVP cards, and so on. Our mantra is very much if the wording you want to include will fit, then we’ll be able to include it for you.

Fonts have been carefully selected to be paired together and as such, we don’t typically change fonts as our recommendation would usually be to choose an alternative design.

However if a font change is required this will be charged at £50 as a one-off cost to cover the redesign.

Please note that under no circumstances will we use third-party fonts that clients supply.

You can do this, however it does carry a charge of £50 as proofing will have to restart. Dependent upon the design change we may also have to order additional materials, which would also come with additional costs. Any changes to the design, layout etc will also require additional proofing time to change, so therefore any changes made mid-proofing for these types of changes will result in proofing for these changes being extended to 5 working days, regardless of whether this is your first or last proofing round. 

Yes! We can provide your order either wholly in a non-English language, or with a variation where different quantities are in English and in a non-English language.

The vast majority of our designs use fonts that support a variety of non-English alphabets, however this does differ from design to design. Please check with us in advance to make sure we can provide your chosen design in your chosen language.

Absolutely. How this is incorporated will depend on how you want RSVPs to come back to you (physically or digitally). If opting for a physical RSVP card to be returned, we’d recommend the fully-worded menu to be on a large information card, with the RSVP card to be double-sided to allow space for guests to tick their menu options before returning.

We do. You have the option of selecting guest name printing and envelope addressing. With guest name printing this will usually be on the main invitation, although this can be added to accessories like belly bands and tags for our shaped suites.

If you order personalisation we’ll send you a template to complete with guest details so that we have everything on-file for the production part of your order.

Whilst there is a lot of flexibility with our house collections and Artisan collection, we understand that some couples may want to create something unique.

In this instance we will happily work with couples to create something one-of-a-kind. However this process will take longer than our standard lead times and does with additional costs.

If you do wish to explore fully-bespoke options please email us with:

• Quantities required
• Print method(s)
• Any inspiration

Any proposal sent after this will include a detailed proposal that incorporates a bespoke design fee, which differs dependent upon size / complexity of the order.

Yes. When ordering your invitations you’ll notice that the last option is whether to include a variation in your invitation total. A common example would be if you’re offering on-site accommodation to closest family, whilst sharing a list of local accommodation options to others. Select this variation and we’ll be sure to proof both versions with you.

No. We are not a printing service and therefore only work with our own designs and packages.

Yes. There is a cost to do this (£50) and we will have to vet your artwork to ensure it’s of a high quality, that it’s compatible with both our design software and printers, whilst confirming you have the license to enable it’s use. We can then combine this artwork with one of our existing designs; we’ll provide guidance and advice on how to integrate your artwork.

We spend hours researching and combining fonts for our work. As a result, we do not give our font names out for others to use.

Our process is split into 2 sections, and each section has a maximum production time based on our timescales.

Design: 1-3 Weeks
Production: 1-4 Weeks

Average: 3-4 weeks (Digital)
Average: 4-8 weeks (Artisan)

What these production times do not account for is how long it takes for us to receive responses from our proofing request email, and any email sent thereafter regarding changes.

The above timescales are rough estimates and do not include shipping time.

Yes. We take on one rush order at any one time and this is for invitation orders only.

If you require a quicker service then this is charged as follows:

• Order value less than £150: Fast-track service not available
• Order value £150-£300: 50% of order value
• Order value over £300: 30% of order value

A rush order upgrades the following aspects:

• We order your materials as soon as we receive your order, rather than on our usual weekly cycle.
• Proofing time is reduced to within 24 hours of receipt, rather than 5 business days for the 1st round, and 3 business days for the two revision rounds.
• Production is reduced from a maximum of 2 weeks to 1 week

There are elements that we do assemble and elements that are left for customers to assemble. For example, we make pocketfolds and mount invitations inside, all coloured envelopes are handmade and wax seals are made by hand but provided with a self-adhesive backing ready for use.

Vellum jackets, ribbon / twine, belly bands and envelope liners will require assembly. For belly bands, envelope liners and coloured envelopes – where no wax seals or stickers have been ordered – you’ll have the option of ordering a self-adhesive tape pen from us. Or, if preferred, you can order your own – we just recommend not using wet glue to adhere any items.

If you would like us to fully-assemble your invitations and / or stuff envelopes then please contact us for a quote.

For the majority of orders these are sent using a tracked shipping service where tracking information is sent upon completion.

At time of writing we only ship to England, Wales, Scotland and the Channel Islands.

We intend to extend shipping to North America as soon as we have the opportunity to do so.

Yes – when you’re ordering you’ll have the option of collecting from our studio, which is based between Worcester and Redditch. When your order is completed we’ll email you to coordinate a time / day to collect, which will be during our standard business hours.

Yes. Please check the contents of your order to make sure this corresponds with what you’ve ordered (the summary will be included in your initial proofing request email).

Whilst proofing is there to catch and amend errors, we’d also recommend checking for any errors upon receipt to make sure they’re not sent to guests with mistakes. If there are any issues please raise this with us immediately. Whilst customer-approved errors will be subject to reprinting charges, this is a much better situation than sending something incorrect to your guests.

If we’ve not yet ordered your materials or sent a round of proofs then we will cancel your order without penalty.

If proofing has started and / or materials have been ordered, then only a percentage of your order will be refunded. See our Terms & Conditions for more details.

You can contact us via our contact page, live chat with us, email on hello@ellebeedesign.co.uk or you can call us on 07547 113 683.

Our typical studio hours are Mon-Thurs 8am-4pm, with Saturdays ringfenced for consultations.

However these timings are subject to change, Elle Bee is a business run by two people only and there are periods where the studio is closed for holidays.